Head of Customer Service

Job Title: Head of Customer Service
Contract Type: Permanent
Location: Zürich
Salary: bonus
Start Date: ASAP
Reference: LON-RC-SHCS_1479752616
Contact Name: Ruairi Charlesworth
Contact Email:
Job Published: November 21, 2016 18:23

Job Description

Head of Customer Service

Spencer Ogden is working with a world leading solar energy company to help find them a Head of Customer Service for their European HQ in Zurich. This role will take responsibility for making sure that our client's services, marketing and production functions are run to the expected high standard.

Some further responsibilities are as follows:

The successful implementation and management of system controls. These will cover both financial and other control systems.
Management and employee ownership of standards and processes of performance
Dispute and conflict resolution for key clients and accounts; negotiation thereafter.
Coordination of presale and after sales processes.
Management and direction of marketing objectives for increased market share.
Support for increased profitability or products and services.
Management and coordination of branding.

Some candidate requirements for this position are as follows:

Experience within a similar role, preferably within a solar energy/renewable energy products business.
Strong renewable energy market knowledge.
Excellent customer service skills and experience.
Strong problem solving capabilities
Superior communication, both written and spoken.
Fluent English and Mandarin are essential.

This is a fantastic opportunity to join a world-leading solar energy company. Our client has stressed that this person will take on a significant level of responsibility within the module business unit and that there will be excellent opportunities for career development and international work experience if desired.

Candidates should submit an updated copy of their CV with usable contact details. One of Spencer Ogden's team of dedicated solar energy consultants will be in touch to provide you with more information.

For more information about this role please contact our London office