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Technical Sales/ Customer Support Manager- Motor and Generator

Job Title: Technical Sales/ Customer Support Manager- Motor and Generator
Contract Type: Permanent
Location: Kuala Lumpur,
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: BBBH108972_1498638771
Contact Name: Gareth Johnston
Contact Email: gareth.johnston@spencer-ogden.com
Job Published: June 28, 2017 09:32

Job Description

Customer Support Manager

Products: Generators and Motors
Industry: Power, Renewable Energy and Marine
Location: KL- Malaysia
Our client is a one of the largest manufacturers of generators and motors in South East Asia, supplying into the power, renewable energy and marine sectors.
A current, high priority opening that they have is for a customer support manager to work as the lead specialist supporting technical sales.
Experience required is as follows:
At least 5 years' experience in Technical Sales
Understanding of electrical motors - relevant to hyro-electric power (Advantageous)
Previous work experience in Customer support- lead position
Strong experience in the Malaysia market
Located or willing to live in greater KL Area

Job Description

*Oversee and monitor Customer Support team performance and ensure resources are employed efficiently
*Monitor the Request For Quotations (RFQ) generated by the Customer & Service Support Engineers, providing guidance where necessary
*Develop and enrich an application based centre of technical knowledge
*Understand and resolve complex technical queries
*Prepare detailed timely technical Request for Quotation (RFQ), that also considers cost/price/margin and delivery factors
*Liaise with Sales Area Manager regarding customer support and distribution of RFQ
*Liaise with the Technical Department and distribute technical documents to customers
*Enter quotations into Navision
*Enter Orders into BAAN
*Document and maintain a "standard" and a "project" RFQ library
*Contribute to the on-going development of an effective bid process


This is an exciting opportunity to join a rapidly expanding team within a lucrative market.

This vacancy will only be open for a short period of time, so if you think you have the right background, please send an up to date copy of your CV in Word format to gareth.johnston@spencer-ogden.com ASAP!

For more information about this role please contact our Singapore office

Spencer Ogden Energy Pte Ltd
Agency License Number: 13C6321