Technical Sales/ Customer Support Manager- Motor and Generator

Job Title: Technical Sales/ Customer Support Manager- Motor and Generator
Contract Type: Permanent
Location: Kuala Lumpur,
Salary: Negotiable
Start Date: ASAP
Reference: BBBH108972_1498638771
Contact Name: Gareth Johnston
Contact Email:
Job Published: June 28, 2017 09:32

Job Description

Customer Support Manager

Products: Generators and Motors
Industry: Power, Renewable Energy and Marine
Location: KL- Malaysia
Our client is a one of the largest manufacturers of generators and motors in South East Asia, supplying into the power, renewable energy and marine sectors.
A current, high priority opening that they have is for a customer support manager to work as the lead specialist supporting technical sales.
Experience required is as follows:
At least 5 years' experience in Technical Sales
Understanding of electrical motors - relevant to hyro-electric power (Advantageous)
Previous work experience in Customer support- lead position
Strong experience in the Malaysia market
Located or willing to live in greater KL Area

Job Description

*Oversee and monitor Customer Support team performance and ensure resources are employed efficiently
*Monitor the Request For Quotations (RFQ) generated by the Customer & Service Support Engineers, providing guidance where necessary
*Develop and enrich an application based centre of technical knowledge
*Understand and resolve complex technical queries
*Prepare detailed timely technical Request for Quotation (RFQ), that also considers cost/price/margin and delivery factors
*Liaise with Sales Area Manager regarding customer support and distribution of RFQ
*Liaise with the Technical Department and distribute technical documents to customers
*Enter quotations into Navision
*Enter Orders into BAAN
*Document and maintain a "standard" and a "project" RFQ library
*Contribute to the on-going development of an effective bid process

This is an exciting opportunity to join a rapidly expanding team within a lucrative market.

This vacancy will only be open for a short period of time, so if you think you have the right background, please send an up to date copy of your CV in Word format to ASAP!

For more information about this role please contact our Singapore office

Spencer Ogden Energy Pte Ltd
Agency License Number: 13C6321