Technical Support Engineer
A high-tech Product Manufacturer in Rugby, Warwickshire, require a Product Support Engineer / Service Engineer who can act as a key technical liaison between the company & their clients around the world. Your background will ideally be in Electronic Engineering.
You're likely to have a couple of years' experience working in a Product Support / Electronic Manufacturing environment & be comfortable with customers located across, Europe, USA & Asia. The ability to interface with clients is crucial so you'll also have first class communication skills. The role has arisen due to expansion, with our client bringing a number of new cutting edge products to market.
In order to support these new products they need to appoint an individual who can become an expert on the technology & be able to carry out the following key duties:
Offer telephone &/or on-site support in event of a fault across the Americas & Asia including fault finding, field repairs & installation of product upgrades. Provide telephone/or on-site support at time of customer commissioning of units. Support installed base of products to contribute towards generation of repeat business. Provide telephone support for the evaluation process ensuring each opportunity is called in the month running up to the evaluation & at the start & during the evaluation. Worldwide training of the distributors technical support staff such that they can offer this support locally & in local language. Monitoring the capability & customer service as well as adherence to the evaluation process. Train distributor network in service & support across Asia. Participate in the Product Support 24-hour response help line. Feedback product enhancements & requests into Engineering & Business Development teams
You should bring a strong electronics engineering background, likely to be HND / BEng / degree or similar. Great interpersonal skills essential.
The role is based in Rugby, close to the M6 Motorway, & easily commutable from locations such as Coventry & Leicester. Salary is likely to be in the region of c£30k to £35k + good pension & healthcare. Please forward your CV to firstname.lastname@example.org or call on 023 92 288206
Astute Technical Recruitment Limited are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK.